MYR99 Privacy Policy

1. Introduction

Myr99 is committed to protecting the privacy of every user on our platform. This Privacy Policy transparently explains how we collect, store, use, and protect your personal data when you interact with the myr99 website and services.

By registering or using our platform, you agree that your personal information will be handled in accordance with the terms set out in this Privacy Policy. We encourage you to read this document carefully and contact us if you have any questions or concerns.

This policy applies to all MYR99 users, including website visitors, registered members, and users of our mobile app. Each time you access our platform, your interactions are governed by the privacy policy in effect on that date.

2. Information We Collect

Myr99 collects two main categories of information — information you provide directly, and information collected automatically when you use our platform.

Information you provide directly:

• Full name as stated on your identification document.
• Date of birth for age verification purposes.
• Email address and phone number for communications and account security.
• Bank account or digital wallet details for deposit and withdrawal purposes.
• A copy of your identification document (MyKad or passport) during the KYC process.
• Residential address details when required for verification.

Information collected automatically:

• Your IP address and geolocation information.
• Web browser type and version in use.
• Device information including operating system and screen resolution.
• Records of in-platform activity such as games played and total bets placed.
• Login and logout dates and times.
• Session data and technical cookies required for platform functionality.

3. How We Use Your Data

Every piece of data collected by myr99 is used for specific and legitimate purposes. We do not process your data for purposes not stated in this policy without first obtaining your consent.

The primary purposes for which your personal data is used are as follows:

• Account Management: Create, verify, and maintain your myr99 account so you can securely access all platform features.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions accurately and efficiently.
• Security and Fraud Prevention: Detect and prevent suspicious activity, multiple account usage, and any fraud or money laundering attempts.
• Customer Support: Handle your enquiries, complaints, and support requests effectively.
• Legal Compliance: Fulfil legal and regulatory obligations applicable to our platform's operations.
• Service Improvement: Analyse usage patterns to improve the user experience, platform performance, and game offerings.
• Marketing Communications: Send promotional information, bonus offers, and platform updates — only to users who have opted in to receive them.

4. Information Sharing and Disclosure

Myr99 does not sell your personal data. However, there are certain situations where we need to share information with specific parties to keep the platform functioning properly and to meet legal requirements.

Parties that may receive your data:

• Payment Service Providers: Payment processors and financial institutions required to handle your deposit and withdrawal transactions.
• Technical Service Providers: Companies providing hosting infrastructure, cybersecurity, and technical platform support — subject to strict confidentiality agreements.
• Game Providers: Game software providers that require minimal session information to ensure games run correctly and fairly.
• Authorities and Regulatory Bodies: Where required by law, court order, or official investigation by a relevant authority.
• Anti-Fraud Partners: Identity verification and fraud prevention services that help us maintain platform security.

All third parties who receive your data are bound by data protection agreements that require them to handle such information with a level of security equivalent to myr99's standards.

5. Data Security

Protecting your personal data is a responsibility we take very seriously. myr99 implements a range of technical and organisational security measures to ensure your data remains protected at all times.

Security measures we have in place:

• 256-bit SSL encryption for all data transmitted between your browser and our servers.
• Encryption of sensitive data stored in our databases using the latest industry-standard encryption algorithms.
• Two-factor authentication (2FA) is available for all member accounts as an added layer of security.
• 24-hour system monitoring to detect any suspicious activity or intrusion attempts.
• Strict internal access controls — only authorized staff may access user data, and only to the extent required for their role.
• Regular security audits by independent third parties to identify and address any system vulnerabilities.
• A comprehensive incident response plan to manage any data breach should one occur.

While we take all reasonable precautions, no system can guarantee absolute security. You are also responsible for keeping your own account password and login credentials secure.

6. Cookies and Tracking Technologies

Myr99 uses cookies and similar tracking technologies to keep the platform running smoothly and to deliver a better experience for you.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification, session security, and navigation. These cookies cannot be disabled as they are essential for the platform to operate.
• Performance Cookies: Collects information about how visitors interact with our platform, such as the most frequently visited pages and time spent. This data is used in aggregate form and does not personally identify you.
• Functional Cookies: Saves your preferences such as language, display settings, and login information (if you choose to save them) for a more convenient experience.
• Analytics Cookies: Helps us understand overall platform usage patterns for continuous improvement purposes.

You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect platform functionality and your user experience.

7. Your Rights Over Personal Data

As a myr99 user, you have the following rights regarding your personal data. We are committed to fulfilling every valid request within a reasonable timeframe.

• Right of Access: You have the right to know what personal data we hold about you and how it is used.
• Right to Rectification: If your data is inaccurate or incomplete, you have the right to request a correction.
• Right to Erasure: Under certain circumstances, you may request that your personal data be deleted, subject to our legal obligations to retain certain records.
• Right to Restrict Processing: You may request that we restrict how we use your data while any dispute or review is in progress.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request a copy of your personal data in a machine-readable format for transfer to another service.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact our support team. We may need to verify your identity before processing any request to ensure the security of your account.

8. Data Retention and Deletion

Myr99 only retains your personal data for as long as necessary to fulfil the original purpose of collection, or as required by applicable laws and regulations.

Our general data retention principles are as follows:

• Active account data is retained for as long as your account remains active on the platform.
• Financial and transaction records are retained for a minimum of seven years to comply with financial legal requirements.
• KYC and identity verification records are retained for the period specified by the relevant regulatory bodies.
• Technical data and activity logs are retained for no more than two years for security and analytics purposes.
• After account closure, your personal data will be deleted or anonymised within a reasonable period, except where continued retention is required by law.

9. Changes to This Privacy Policy

Myr99 reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to you via in-platform notifications or your registered email, at least seven days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the latest version of this policy. You are encouraged to review this page periodically, especially before providing us with any new personal information.

Your continued use of the myr99 platform after any changes to this Privacy Policy are published will be considered your acceptance of the updated terms. If you do not agree with the changes, please stop using the platform and contact us to close your account.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your rights regarding this Privacy Policy, our team is ready to assist you. We are committed to responding within a reasonable timeframe.

You can reach us via:

• Live Chat within the myr99 platform, available 24 hours a day, 7 days a week.
• Page FAQ us for answers to frequently asked questions.
• Our support email at [email protected] (displayed as text only, not a hyperlink).

For privacy rights requests, please clearly state the type of request and include the required identity verification information so we can handle your request quickly and securely.

We value the trust you place in myr99 and will continue to uphold high privacy protection standards for your safety and peace of mind as a member of our platform.